Question 1

What payment method do you accept?

Accepted Answer

We accept all major credit and debit cards, including MasterCard, Visa, Visa Debit, Maestro, and American Express. You can also pay securely via PayPal (Credit & Pay in 3), Klarna, Apple Pay, and Google Pay. PayPal Pay in 3 lets you split your purchase into three interest-free payments, while PayPal Credit offers up to 24 months of 0% interest on qualifying purchases. We also offer several flexible Klarna payment methods at checkout including, Pay Now, Pay in 30 Days, Pay in 3 instalments, or Finance over 6–36 months.

Question 2

When will I receive my order?

Accepted Answer

Delivery time is usually between 3 to 5 working days in case you have selected the Free Delivery option. For Express delivery, it will take up to 2 days. All orders should be delivered in the expected delivery window as specified on the delivery option, when selecting during the checkout process.

Question 3

What's the process of return and replacement?

Accepted Answer

If your item has developed any faults that is not caused by physical damage, liquid damage, neglect, misuse, normal wear & tear, and it is still within the warranty period covered by the manufacturer, please simply contact Laptop Outlet Warranty support at customerservice@laptopoutlet.co.uk for repairs or exchange.

Question 4

How many days it will take for the return procedure?

Accepted Answer

Once we receive your item back at our premises, it may take up to 5 working days to process the return. This could be bit longer during the peak times. Please email us at customerservice@laptopoutlet.co.uk if you have any questions pertaining your return.

Question 5

What if my Product is not as described?

Accepted Answer

In the rare event if your item is not as described, please send us an email at customerservice@laptopoutlet.co.uk with the details and we will organise a free return and a replacement for you.

Question 6

Can I return or get a refund for my order if I have change of mind?

Accepted Answer

Yes, we offer refund policy to all Laptop Outlet customers. If you change your mind, you can return the goods at your expense via Insured (to cover the cost of the goods) & Signed for service within 30 days and we will issue full refund.

Condition

Condition	New
Product Identifiers

MPN	QHB-00003
EAN	196388064045
Type	Tablet
Brand	Microsoft
Series	Microsoft Surface
Model	Surface Pro 9
Processor

Manufacturer	Intel
Processor	Intel Core i5
Type	Intel Core i5
Model	i5-1245U
Generation	12th gen Intel Core i5
Core Count	10
Speed	4.4 GHz
General

Weight	1000
Warranty	1 Year
Colour	Platinum
Item Weight	879g
Dimensions	(WxDxH) 287 mm x 209 mm x 9.3 mm
Connectivity

Connectivity	Thunderbolt 4
Display

Screen Size	13"
Maximum Resolution	2880 x 1920
Memory (RAM)

Ram Size	8 GB
Memory Type	LPDDR5
Storage

Storage Capacity	512 GB
Graphics

Graphics Manufacturer	Intel
Graphics Processing Type	Intel Iris Xe
GPU	Intel Iris Xe
Ports & Interfaces

Connectivity	Thunderbolt 4
Card Reader	No
Bluetooth	Bluetooth 5.1
Features

Rear Camera Resolution	10 MP
Bluetooth	Bluetooth 5.1
Fingerprint Sensor	No
Network

Wifi Standards	Wi-Fi 6E
Other Specifications

Operating System	Windows 11 Pro
Warranty	1 Year
Colour	Platinum
Model Information

Brand	Microsoft
Model	Surface Pro 9

Microsoft Surface Pro 9 Intel Core i5-1245U 8GB RAM 512GB SSD 13" Tablet - Platinum

FAQs