Question 1

What payment method do you accept?

Accepted Answer

We accept all major credit and debit cards, including MasterCard, Visa, Visa Debit, Maestro, and American Express. You can also pay securely via PayPal (Credit & Pay in 3), Klarna, Apple Pay, and Google Pay. PayPal Pay in 3 lets you split your purchase into three interest-free payments, while PayPal Credit offers up to 24 months of 0% interest on qualifying purchases. We also offer several flexible Klarna payment methods at checkout including, Pay Now, Pay in 30 Days, Pay in 3 instalments, or Finance over 6–36 months.

Question 2

When will I receive my order?

Accepted Answer

Delivery time is usually between 3 to 5 working days in case you have selected the Free Delivery option. For Express delivery, it will take up to 2 days. All orders should be delivered in the expected delivery window as specified on the delivery option, when selecting during the checkout process.

Question 3

What's the process of return and replacement?

Accepted Answer

If your item has developed any faults that is not caused by physical damage, liquid damage, neglect, misuse, normal wear & tear, and it is still within the warranty period covered by the manufacturer, please simply contact Laptop Outlet Warranty support at customerservice@laptopoutlet.co.uk for repairs or exchange.

Question 4

How many days it will take for the return procedure?

Accepted Answer

Once we receive your item back at our premises, it may take up to 5 working days to process the return. This could be bit longer during the peak times. Please email us at customerservice@laptopoutlet.co.uk if you have any questions pertaining your return.

Question 5

What if my Product is not as described?

Accepted Answer

In the rare event if your item is not as described, please send us an email at customerservice@laptopoutlet.co.uk with the details and we will organise a free return and a replacement for you.

Question 6

Can I return or get a refund for my order if I have change of mind?

Accepted Answer

Yes, we offer refund policy to all Laptop Outlet customers. If you change your mind, you can return the goods at your expense via Insured (to cover the cost of the goods) & Signed for service within 30 days and we will issue full refund.

Processor

Processor	Snapdragon X Plus Octa-Core (Snapdragon Turbo Boost up to 3.4Ghz)
Processor Family	Qualcomm Snapdragon
Processor Model	Snapdragon X Plus Octa-Core
Processor Number	X Plus
Processor Core Count	Octa-Core
Processor Generation	Snapdragon X Plus
Display

Screen	13"
Screen Resolution	1920 x 1280
Screen Refresh Rate	60 Hz
Display Type	LED
Graphics

Graphics	Integrated Qualcomm Adreno
Graphics Type	Qualcomm
Storage

Solid State Drive	512 GB
Total Storage	512 GB
RAM

RAM	16 GB
Connectivity

Featured Connectivity	USB4 \| HDMI \| USB-C \| Bluetooth \| Wi-Fi
Bluetooth	Bluetooth 5.4
Wireless LAN	Yes
USB Ports	1
Connections	USB Type-C \| USB-A \| HDMI \| Wi-Fi \| Bluetooth \| Ethernet
Operating System & Software

Operating System	Microsoft Windows 11 Home
Camera

Integrated Webcam	Integrated Webcam with Microphone
Sound

Speakers	Integrated Stereo Speaker
Keyboard

Lighting	Backlit
Product Detail

Weight	1.25 kg
Recommended For	Everyday Use
Colour	Violet
General Information

Warranty	1 Year

Microsoft Surface Laptop EP2-30276 Qualcomm Snapdragon 16GB RAM 512GB SSD 13" Touchscreen Windows 11 Home Laptop

FAQs