Question 1

What payment method do you accept?

Accepted Answer

We accept all major credit and debit cards, including MasterCard, Visa, Visa Debit, Maestro, and American Express. You can also pay securely via PayPal (Credit & Pay in 3), Klarna, Apple Pay, and Google Pay. PayPal Pay in 3 lets you split your purchase into three interest-free payments, while PayPal Credit offers up to 24 months of 0% interest on qualifying purchases. We also offer several flexible Klarna payment methods at checkout including, Pay Now, Pay in 30 Days, Pay in 3 instalments, or Finance over 6–36 months.

Question 2

When will I receive my order?

Accepted Answer

Delivery time is usually between 3 to 5 working days in case you have selected the Free Delivery option. For Express delivery, it will take up to 2 days. All orders should be delivered in the expected delivery window as specified on the delivery option, when selecting during the checkout process.

Question 3

What's the process of return and replacement?

Accepted Answer

If your item has developed any faults that is not caused by physical damage, liquid damage, neglect, misuse, normal wear & tear, and it is still within the warranty period covered by the manufacturer, please simply contact Laptop Outlet Warranty support at customerservice@laptopoutlet.co.uk for repairs or exchange.

Question 4

How many days it will take for the return procedure?

Accepted Answer

Once we receive your item back at our premises, it may take up to 5 working days to process the return. This could be bit longer during the peak times. Please email us at customerservice@laptopoutlet.co.uk if you have any questions pertaining your return.

Question 5

What if my Product is not as described?

Accepted Answer

In the rare event if your item is not as described, please send us an email at customerservice@laptopoutlet.co.uk with the details and we will organise a free return and a replacement for you.

Question 6

Can I return or get a refund for my order if I have change of mind?

Accepted Answer

Yes, we offer refund policy to all Laptop Outlet customers. If you change your mind, you can return the goods at your expense via Insured (to cover the cost of the goods) & Signed for service within 30 days and we will issue full refund.

Condition	These are Open boxed / Returned units that are professionally refurbished. Cosmetically they may bear small marks or scratches, that would not hinder functionality. They may be in brown box packaging and may have non-original accessories. Non-essential accessories (Manuals etc) may be missing.
Warranty	1 Year (Return to Base)

Product Identifiers

MPN	SLY-00052
Type	Notebook/Laptop
Brand	Microsoft
Processor

Type	Intel Core i7
General

Weight	0
Warranty	1 Year
Display

Screen Size	13 in
Touchscreen	Yes
Memory (RAM)

Ram Size	32 GB
Storage

Storage Type	SSD (Solid State Drive)
SSD Capacity	1 TB
Graphics

Graphics Processing Type	Dedicated Graphics
Features

Optical Drive	No DVD Drive
Backlit Keyboard	Yes
Other Specifications

Operating System	Windows 10 Home
Warranty	1 Year
Model Information

Brand	Microsoft
Most Suitable For	Graphic Design

Microsoft Surface Book 3 13" Touch Laptop Intel Core i7-1065G7 32GB RAM 1TB SSD NVIDIA GeForce GTX 1650 Max-Q 4GB Graphics Backlit Keyboard Windows 10 Home - SLY-00052

Microsoft Surface Book 3 Core i7 32GB 1TB SSD 13" GTX 1650 MaxQ Windows 10 Home

FAQs