With Fujitsu ServicePack /
Contract Hardware Fujitsu guarantees the operation of your IT systems
according to agreed service levels. When it comes to product
availability; you can choose the response or recovery times appropriate
for your enterprise from the various options offered.
ServicePacks are warranty extensions at a fixed price to be paid up
front and with a defined period of validity. ServiceContracts can be
concluded at any time to ensure optimal service for the lifetime of a
Fujitsu product; with payments due at regular time intervals.
OFFERING
ServicePack / Contract Hardware covers the elimination of hardware
defects either through repair or replacement. Depending on the hardware;
the service is provided either on-site or off-site. Several ServicePack
/ Contract variants are available offering different service times;
response times and recovery times.
Service time: 5x9 hours to 7x24 hours.
Arrival on-site: second business day up to 4 hours.
Recovery time: next
business day up to 4 hours.
BENEFITS
The right level of availability for hardware.
Remote services; on-site services or off-site repair.
Flexible and transparent pricing without hidden costs.
Smooth IT operations right from the start with the shortest possible
downtimes.
Freedom for your internal IT specialists to concentrate on their core
business.
Different ServicePacks / Contracts tailored to your needs.
PROOF
POINTS
Fujitsu is the worlds third-largest IT service provider and can
offer first-class global service processes.
ITIL-based service management.
Immediate availability of service information about IT systems from a
central knowledge base.
Technical Specifications
Condition
Product Identifiers
Other Specifications
Reviews
Frequently Asked Questions
What payment method do you accept?
You can choose from 3 payment methods as per your convenience. This includes Debit/credit card, PayPal credit and PayPal Express Checkout.
When will I receive my order?
Delivery time is usually between 3 to 5 working days in case you have selected the Free Delivery option. For Express delivery, it will take up to 2 days. All orders should be delivered in the expected delivery window as specified on the delivery option, when selecting during the checkout process.
What's the process of return and replacement?
If your item has developed any faults that is not caused by physical damage, liquid damage, neglect, misuse, normal wear & tear, and it is still within the warranty period covered by the manufacturer, please simply contact Laptop Outlet Warranty support at [email protected] for repairs or exchange.
How many days it will take for the return procedure?
Once we receive your item back at our premises, it may take up to 5 working days to process the return. This could be bit longer during the peak times. Please email us at [email protected] if you have any questions pertaining your return.
What if my Product is not as described?
In the rare event if your item is not as described, please send us an email at [email protected] with the details and we will organise a free return and a replacement for you.
Can I return or get a refund for my order if I have change of mind?
Yes, we offer refund policy to all Laptop Outlet customers. If you change your mind, you can return the goods at your expense via Insured (to cover the cost of the goods) & Signed for service within 30 days and we will issue full refund.
