With Fujitsu ServicePack /
Contract Hardware Fujitsu guarantees the operation of your IT systems
according to agreed service levels. When it comes to product
availability; you can choose the response or recovery times appropriate
for your enterprise from the various options offered.
ServicePacks are warranty extensions at a fixed price to be paid up
front and with a defined period of validity. ServiceContracts can be
concluded at any time to ensure optimal service for the lifetime of a
Fujitsu product; with payments due at regular time intervals.
OFFERING
ServicePack / Contract Hardware covers the elimination of hardware
defects either through repair or replacement. Depending on the hardware;
the service is provided either on-site or off-site. Several ServicePack
/ Contract variants are available offering different service times;
response times and recovery times.
Service time: 5x9 hours to 7x24 hours.
Arrival on-site: second business day up to 4 hours.
Recovery time: next
business day up to 4 hours.
BENEFITS
The right level of availability for hardware.
Remote services; on-site services or off-site repair.
Flexible and transparent pricing without hidden costs.
Smooth IT operations right from the start with the shortest possible
downtimes.
Freedom for your internal IT specialists to concentrate on their core
business.
Different ServicePacks / Contracts tailored to your needs.
PROOF
POINTS
Fujitsu is the worlds third-largest IT service provider and can
offer first-class global service processes.
ITIL-based service management.
Immediate availability of service information about IT systems from a
central knowledge base.
