Question 1

What payment method do you accept?

Accepted Answer

We accept all major credit and debit cards, including MasterCard, Visa, Visa Debit, Maestro, and American Express. You can also pay securely via PayPal (Credit & Pay in 3), Klarna, Apple Pay, and Google Pay. PayPal Pay in 3 lets you split your purchase into three interest-free payments, while PayPal Credit offers up to 24 months of 0% interest on qualifying purchases. We also offer several flexible Klarna payment methods at checkout including, Pay Now, Pay in 30 Days, Pay in 3 instalments, or Finance over 6–36 months.

Question 2

When will I receive my order?

Accepted Answer

Delivery time is usually between 3 to 5 working days in case you have selected the Free Delivery option. For Express delivery, it will take up to 2 days. All orders should be delivered in the expected delivery window as specified on the delivery option, when selecting during the checkout process.

Question 3

What's the process of return and replacement?

Accepted Answer

If your item has developed any faults that is not caused by physical damage, liquid damage, neglect, misuse, normal wear & tear, and it is still within the warranty period covered by the manufacturer, please simply contact Laptop Outlet Warranty support at customerservice@laptopoutlet.co.uk for repairs or exchange.

Question 4

How many days it will take for the return procedure?

Accepted Answer

Once we receive your item back at our premises, it may take up to 5 working days to process the return. This could be bit longer during the peak times. Please email us at customerservice@laptopoutlet.co.uk if you have any questions pertaining your return.

Question 5

What if my Product is not as described?

Accepted Answer

In the rare event if your item is not as described, please send us an email at customerservice@laptopoutlet.co.uk with the details and we will organise a free return and a replacement for you.

Question 6

Can I return or get a refund for my order if I have change of mind?

Accepted Answer

Yes, we offer refund policy to all Laptop Outlet customers. If you change your mind, you can return the goods at your expense via Insured (to cover the cost of the goods) & Signed for service within 30 days and we will issue full refund.

Condition

Condition	New
Product Identifiers

Sku	BQ16
MPN	90IG08K0-MO3N4V
EAN	4711387650912
Type	Mesh System
Brand	ASUS
Series	ZenWiFi
Model	BQ16
General

Router Power	110V~240V(50~60Hz)
Weight	0
Warranty	2 Years
Colour	White
Item Weight	1.34 kg
Dimensions	214 x 174.2 x 72 mm (H x W x D)
Overview

Router Rating	BE2500
Router Data Transfer Speed	Up to 25000 Mbps
Security

Router Firewall	SPI Firewall and DoS Protection
Router Parental Controls	Content Filtering \| Time Scheduling \| Reward
Router Encryption	WPA3-Personal \| WPA3-Enterprise \| WPA2-Personal \| WPA2-Enterprise \| WPA-Personal \| WPA-Enterprise \| WPS
Router Network Standards	IEEE 802.11a \| IEEE 802.11b \| IEEE 802.11g \| WiFi 4 (802.11n) \| WiFi 5 (802.11ac) \| WiFi 6 (802.11ax) \| WiFi 6E (802.11ax) \| WiFi 7 (802.11be) \| IPv4 \| IPv6
Connectivity

Router number of Antennas	12x Internal Antennas
Router Connectivity Type	Wi-Fi 7
Other Specifications

Warranty	2 Years
Colour	White
Model Information

Brand	ASUS
Model	BQ16
Most Suitable For	Home

ASUS ZenWiFi BQ16 Tri-band WiFi 7 Mesh Router 3 Pack - White

FAQs