Question 1

What payment method do you accept?

Accepted Answer

We accept all major credit and debit cards, including MasterCard, Visa, Visa Debit, Maestro, and American Express. You can also pay securely via PayPal (Credit & Pay in 3), Klarna, Apple Pay, and Google Pay. PayPal Pay in 3 lets you split your purchase into three interest-free payments, while PayPal Credit offers up to 24 months of 0% interest on qualifying purchases. We also offer several flexible Klarna payment methods at checkout including, Pay Now, Pay in 30 Days, Pay in 3 instalments, or Finance over 6–36 months.

Question 2

When will I receive my order?

Accepted Answer

Delivery time is usually between 3 to 5 working days in case you have selected the Free Delivery option. For Express delivery, it will take up to 2 days. All orders should be delivered in the expected delivery window as specified on the delivery option, when selecting during the checkout process.

Question 3

What's the process of return and replacement?

Accepted Answer

If your item has developed any faults that is not caused by physical damage, liquid damage, neglect, misuse, normal wear & tear, and it is still within the warranty period covered by the manufacturer, please simply contact Laptop Outlet Warranty support at customerservice@laptopoutlet.co.uk for repairs or exchange.

Question 4

How many days it will take for the return procedure?

Accepted Answer

Once we receive your item back at our premises, it may take up to 5 working days to process the return. This could be bit longer during the peak times. Please email us at customerservice@laptopoutlet.co.uk if you have any questions pertaining your return.

Question 5

What if my Product is not as described?

Accepted Answer

In the rare event if your item is not as described, please send us an email at customerservice@laptopoutlet.co.uk with the details and we will organise a free return and a replacement for you.

Question 6

Can I return or get a refund for my order if I have change of mind?

Accepted Answer

Yes, we offer refund policy to all Laptop Outlet customers. If you change your mind, you can return the goods at your expense via Insured (to cover the cost of the goods) & Signed for service within 30 days and we will issue full refund.

Processor

Processor	Intel Core Ultra 9 275HX 24-Core (2.7GHz Intel Turbo Boost up to 5.4GHz)
Processor Family	Intel Core Ultra 9
Processor Model	Intel Core Ultra 9 275HX 24 Core
Processor Number	275HX
Processor Core Count	24-Core
Processor Generation	Intel Core Ultra Series 2
Display

Screen	16"
Screen Resolution	2560 x 1600
Screen Refresh Rate	240 Hz
Display Type	IPS
Graphics

Graphics	Dedicated NVIDIA RTX 5070 Ti
Graphics Type	NVIDIA
Graphics Card Memory	12 GB GDDR7
Storage

Solid State Drive	1 TB
Total Storage	1 TB
RAM

RAM	32 GB
Connectivity

Featured Connectivity	HDMI \| USB-A \| USB-C \| Bluetooth \| Wi-Fi \| Ethernet
Bluetooth	Bluetooth 5.4
Wireless LAN	Wi-Fi 6E 802.11ax
USB Ports	1x USB 3.2 Gen 1 Type-A, 2x USB 3.2 Gen 2 Type-A, 2x USB 3.2 Gen 2 Type-C
Card Reader	Yes
RJ45	1x Gigabit Ethernet (RJ45)
Connections	USB Type-C \| USB-A \| HDMI \| Wi-Fi \| Bluetooth \| Ethernet
Operating System & Software

Operating System	Microsoft Windows 11 Home
Camera

Integrated Webcam	Integrated Webcam with Microphone
Sound

Speakers	Integrated Stereo Speaker
Keyboard

Lighting	Backlit
Product Detail

Weight	2.7 kg
Recommended For	Gaming
Colour	Black
General Information

Warranty	1 Year

Acer Predator Helios Neo 16 Ai Intel Core Ultra 9 275HX 32GB RAM 1TB SSD RTX 5070 Ti 16" Windows 11 Home Gaming Laptop

FAQs