Question 1

What payment method do you accept?

Accepted Answer

We accept all major credit and debit cards, including MasterCard, Visa, Visa Debit, Maestro, and American Express. You can also pay securely via PayPal (Credit & Pay in 3), Klarna, Apple Pay, and Google Pay. PayPal Pay in 3 lets you split your purchase into three interest-free payments, while PayPal Credit offers up to 24 months of 0% interest on qualifying purchases. We also offer several flexible Klarna payment methods at checkout including, Pay Now, Pay in 30 Days, Pay in 3 instalments, or Finance over 6–36 months.

Question 2

When will I receive my order?

Accepted Answer

Delivery time is usually between 3 to 5 working days in case you have selected the Free Delivery option. For Express delivery, it will take up to 2 days. All orders should be delivered in the expected delivery window as specified on the delivery option, when selecting during the checkout process.

Question 3

What's the process of return and replacement?

Accepted Answer

If your item has developed any faults that is not caused by physical damage, liquid damage, neglect, misuse, normal wear & tear, and it is still within the warranty period covered by the manufacturer, please simply contact Laptop Outlet Warranty support at customerservice@laptopoutlet.co.uk for repairs or exchange.

Question 4

How many days it will take for the return procedure?

Accepted Answer

Once we receive your item back at our premises, it may take up to 5 working days to process the return. This could be bit longer during the peak times. Please email us at customerservice@laptopoutlet.co.uk if you have any questions pertaining your return.

Question 5

What if my Product is not as described?

Accepted Answer

In the rare event if your item is not as described, please send us an email at customerservice@laptopoutlet.co.uk with the details and we will organise a free return and a replacement for you.

Question 6

Can I return or get a refund for my order if I have change of mind?

Accepted Answer

Yes, we offer refund policy to all Laptop Outlet customers. If you change your mind, you can return the goods at your expense via Insured (to cover the cost of the goods) & Signed for service within 30 days and we will issue full refund.

Condition

Condition	New
Product Identifiers

Sku	EP2-27644
MPN	EP2-27644
EAN	4711636197373
Type	Tablet
Brand	Microsoft
Series	Surface Pro
Model	Microsoft Surface Pro 12
Processor

Manufacturer	Qualcomm
Processor	Qualcomm Snapdragon
Type	Qualcomm Snapdragon
Model	X1P-42-100
Core Count	8
Speed	3.4 GHz
General

Weight	1150
Warranty	1 Year
Colour	Platinum
Item Weight	685 g
Dimensions	(WxDxH) 274.4 mm x 189.8 mm x 7.8 mm
Connectivity

Connectivity	USB \| Wi-Fi \| Bluetooth
Display

Screen Size	12"
Display Type	PixelSense
Maximum Resolution	2196 x 1464
Memory (RAM)

Ram Size	16 GB
Memory Type	LPDDR5
Storage

SSD Capacity	256 GB
Storage Capacity	256GB
Graphics

Graphics Manufacturer	Qualcomm
Graphics Processing Type	Integrated/On-Board Graphics
GPU	Adreno integrated graphics
Ports & Interfaces

Connectivity	USB \| Wi-Fi \| Bluetooth
Bluetooth	Bluetooth 5.4
Features

Rear Camera Resolution	10 MP
Bluetooth	Bluetooth 5.4
Fingerprint Sensor	No
Network

Wifi Standards	Wi-Fi 7
Other Specifications

Operating System	Windows 11 Home
Warranty	1 Year
Colour	Platinum
Model Information

Brand	Microsoft
Model	Microsoft Surface Pro 12

Microsoft Surface Pro 12 Copilot+ PC Qualcomm Snapdragon X Plus 16GB RAM 256GB Storage 12" Windows 11 Home Tablet

FAQs