Question 1

What payment method do you accept?

Accepted Answer

We accept most credit/debit cards, including Visa, Mastercard, Maestro, and American Express. You can also pay via PayPal and PayPal Pay in 3.

Question 2

When will I receive my order?

Accepted Answer

Delivery time is usually between 3 to 5 working days in case you have selected the Free Delivery option. For Express delivery, it will take up to 2 days. All orders should be delivered in the expected delivery window as specified on the delivery option, when selecting during the checkout process.

Question 3

What's the process of return and replacement?

Accepted Answer

If your item has developed any faults that is not caused by physical damage, liquid damage, neglect, misuse, normal wear & tear, and it is still within the warranty period covered by the manufacturer, please simply contact Laptop Outlet Warranty support at webcs@laptopoutlet.co.uk for repairs or exchange.

Question 4

How many days it will take for the return procedure?

Accepted Answer

Once we receive your item back at our premises, it may take up to 5 working days to process the return. This could be bit longer during the peak times. Please email us at webcs@laptopoutlet.co.uk if you have any questions pertaining your return.

Question 5

What if my Product is not as described?

Accepted Answer

In the rare event if your item is not as described, please send us an email at webcs@laptopoutlet.co.uk with the details and we will organise a free return and a replacement for you.

Question 6

Can I return or get a refund for my order if I have change of mind?

Accepted Answer

Yes, we offer refund policy to all Laptop Outlet customers. If you change your mind, you can return the goods at your expense via Insured (to cover the cost of the goods) & Signed for service within 30 days and we will issue full refund.

Condition

Condition	Grade C
Product Identifiers

SKU	VH1-00001-CG
MPN	VH1-00001
Type	Tablet
Brand	Microsoft
Series	Microsoft Surface
Model	Microsoft Surface Pro 9
Processor

Processor Manufacturer	Microsoft
Processor	Octa Core
Processor Model	SQ3
Processor Speed	3.0 GHz
Display

Screen Size	13 in
Panel Type	PixelSense
Maximum Resolution	2880 x 1920
Memory (RAM)

RAM Size	8 GB
Storage

Storage Capacity	128 GB
Graphics

Graphics Manufacturer	Qualcomm
GPU	Qualcomm Adreno 8CX Gen 3
Ports & Interfaces

Connectivity	USB-C
Bluetooth	Yes
Features

Rear camera resolution	10 MP
Fingerprint Sensor	No
Other Specifications

Operating System	Windows 11 Home
Warranty	1 Year
Colour	Platinum
Item Weight	883 g

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