Question 1

What payment method do you accept?

Accepted Answer

We accept most credit/debit cards, including Visa, Mastercard, Maestro, and American Express. You can also pay via PayPal and PayPal Pay in 3.

Question 2

When will I receive my order?

Accepted Answer

Delivery time is usually between 3 to 5 working days in case you have selected the Free Delivery option. For Express delivery, it will take up to 2 days. All orders should be delivered in the expected delivery window as specified on the delivery option, when selecting during the checkout process.

Question 3

What's the process of return and replacement?

Accepted Answer

If your item has developed any faults that is not caused by physical damage, liquid damage, neglect, misuse, normal wear & tear, and it is still within the warranty period covered by the manufacturer, please simply contact Laptop Outlet Warranty support at webcs@laptopoutlet.co.uk for repairs or exchange.

Question 4

How many days it will take for the return procedure?

Accepted Answer

Once we receive your item back at our premises, it may take up to 5 working days to process the return. This could be bit longer during the peak times. Please email us at webcs@laptopoutlet.co.uk if you have any questions pertaining your return.

Question 5

What if my Product is not as described?

Accepted Answer

In the rare event if your item is not as described, please send us an email at webcs@laptopoutlet.co.uk with the details and we will organise a free return and a replacement for you.

Question 6

Can I return or get a refund for my order if I have change of mind?

Accepted Answer

Yes, we offer refund policy to all Laptop Outlet customers. If you change your mind, you can return the goods at your expense via Insured (to cover the cost of the goods) & Signed for service within 30 days and we will issue full refund.

Condition

Condition	Grade A
Product Identifiers

SKU	R7B-00004-AG
MPN	R7B-00004
EAN	0196388028320
Type	Notebook/Laptop
Brand	Microsoft
Series	Surface Laptop
Model	Microsoft Surface Laptop 5
Processor

Processor Manufacturer	Intel
Processor	Intel Core i5
Processor Model	i5-1245U
Processor Generation	12th gen Intel Core i5
Processor Core Count	10
Display

Screen Size	13.5 in
Touchscreen	Yes
Maximum Resolution	2256 x 1504
Memory (RAM)

RAM Size	16 GB
Laptop Memory Type	LPDDR5x-SDRAM
Storage

Storage Type	SSD (Solid State Drive)
SSD Capacity	256 GB
Graphics

Graphics Manufacturer	Intel
Graphics Processing Type	Integrated/On-Board Graphics
GPU	Intel Iris Xe
Ports & Interfaces

Connectivity	USB 3.2 \| Thunderbolt 4
Card Reader	No
Bluetooth	Bluetooth 5.1
Wireless Lan	Yes
USB Ports	1
Thunderbolt	1
Features

Built in Speakers	2
Integrated Webcam	Yes
Optical Drive	No DVD Drive
Backlit Keyboard	Yes
Other Specifications

Operating System	Windows 11 Pro
Warranty	1 Year
Colour	Platinum
Most Suitable For	Casual Computing
Item Weight	1.27 kg

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