Warranty & Returns
(a) The company supplies goods with the benefit of a 12 month manufacturer warranty unless stated otherwise in the item description. Warranty support may involve dealing directly with the manufacturer where possible.
(b) If the goods supplied develop a defect while under warranty or you have a complaint you should notify us by emailing firstname.lastname@example.org.
(c) All Returns will need to be authorised by members of our Service team (otherwise they may subject to rejection).
(d) Any requests for Returns after 14-days will be subject to confirmation of terms and a restocking fee up to 25% as long as the goods are in ‘As New’ condition, fully boxed and with all original contents and packaging within.
(e) Software items will not be accepted for return unless the goods are faulty or misdescribed or the shrink-wrap or copyright seal is intact. Items returned as faulty but found to have no fault (tested by manufacturer) may incur a testing charge, the value of which will be based on the cost to the Company without profit.
(f) Proof of despatch must be retained until the Company acknowledges safe receipt
(g) All packaging material should be retained until the goods are fully tested and functional. If goods are returned they should be returned with the original packaging.