Free UK Delivery
Paypal Credit
Paypal Credit

Warranty & Returns

We trust that you will be satisfied with your purchase from the MANUFACTURER Shop. However, if you are not happy for any reason, you may be able to return the goods under following circumstances.

1 |Change of mind

If your change your mind, you can return the goods at your expense via Insured (to cover the cost of the goods) & Signed for service within 14 days and we will issue full refund.

Please note that returns due to change of mind (e.g. remorse purchases) are accepted back within 14 days of when you received the item. In addition, remorse purchases have to be returned to us in original condition in original packaging with all internal packaging, contents and documentation. Alternatively, a restocking charge will be applied.

 

2 |Goods damaged in transit

If any goods that you received are damaged or otherwise in a state of physical impairment, we must be contacted immediately via phone or email at webcs@laptopoutlet.co.uk. We will not be in position to accept any Liability for Damaged goods if reported after 2 days of delivery, simply because couriers will not entertain such requests.

Also, if the items are visibly damaged on receipt, please either refuse delivery or sign the driver’s delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we'll issue a replacement or full refund via original payment method.

 

3 |Faulty Products

  • Dead On Arrival products (DOA - Up to 28 Days)

If you feel your item is faulty on arrival, we would advise contacting MANUFACTURER technical support to trouble shoot and fix any technical issues before organising a return as most of the technical issues are resolved this way. This is because at times, instruction manuals are poorly written or an item is slightly complicated to use, therefore are deemed to be faulty by the customers incorrectly.

Goods returned with no fault found are subject to a restocking / handling charge, thus by contacting manufacturer support, we can avoid it by confirming the fault and obtaining the return to vendor authorisation or DOA code.

  • Item not as described

In the rare event if your item is not as described, please send us an email at webcs@laptopoutlet.co.uk with the details and we will organise a free return and a replacement for you.

  • Faulty products beyond 28 Days

If your item develops a fault after 28-days DOA period, please contact MANUFACTURER to have it fixed under Warranty as listed under Warranty section below. 

 

4 |Warranty

All our products come with a standard one-year warranty from MANUFACTURER, unless otherwise specified on the product page (unless stated otherwise in case of refurbished items for which please refer to details on the item page).

If your item has developed any faults that is not caused by physical damage, liquid damage, neglect, misuse, normal wear & tear and it is still within the warranty period covered by MANUFACTURER, please simply contact MANUFACTURER Warranty support at 0144 226 5548 or alternatively via the link, http://vip.manufacturer.com/eservice/techserv.aspx for repairs or exchange.

Should you require assistance, you can email us at webcs@laptopoutlet.co.uk  and we can guide you through the process.

 

5 |How to organise a return

Once we receive your item back at our premises, it may take from up to 5 working days to process the return. This could be bit longer during the peak times.

Please call us on 0208 550 8535 or email us at webcs@laptopoutlet.co.uk should you have any questions pertaining your return.

 

6 |Returns processing time

Once we receive your item back at our premises, it may take from up to 5 working days to process the return. This could be bit longer during the peak times.

Please call us on 0208 550 8535 or email us at webcs@laptopoutlet.co.uk should you have any questions pertaining your return.